Air Excel is based and entirely run from the head office at Arusha Airport (the 2-story white building with a blue roof located at the end on the right‚ passed the arrivals terminal‚ approximately 200m from the entrance gate).

All departments and personnel are reachable via our general offices phone numbers during office hours. Kindly indicate the nature of your query and who you would like to speak to‚ and our team will transfer your call accordingly. The 24-hour duty phone is for emergency use and urgent queries outside office hours.

Office Hours

Mondays-Friday 08:30 to 17:00
Saturdays 08:30 to 13:30

General Office Numbers (monitored during office hours)

Office Phone:
(+255)27 2970249
(+255)27 2970250
Office Cell:
(+255)739 102 546

24-HOUR DUTY MOBILE

(for emergency use and urgent queries outside office hours):
(+255)784 455 748

DUTY MANAGERS

(who monitor the 24-hour duty mobile and who can assist with all queries):
Jay Jay‚ Simon and/or Aichi   

RESERVATIONS

reservations@airexcelonline.co.tz

Scheduled seat availability‚ bookings‚ excess baggage‚ amendments‚ cancellations.

PRIVATE CHARTERS / OPERATIONS / CLIENT HANDLING

administration@airexcelonline.co.tz

Direct line to administration: (+255)784 455 748

Private charters‚ scenic flights‚ discounted rates‚ special routes on scheduled flights‚ freight allowance‚ FAM trip deals‚ operational updates‚ passenger delays‚ sponsorship requests‚ etc.

ACCOUNTS

accounts@airexcelonline.co.tz

Pro forma invoices‚ invoices‚ statements‚ remittance advice‚ all account queries.